Before work starts
Agree access, the intended programme, roof protection during work and the scope. Weather and unexpected roof conditions can affect the plan; discuss how changes will be explained and priced.
The installation finishes. The point of contact stays clear.
Understand the work before it starts, the information you should receive at handover and how to raise a concern afterwards.
During the installation
Know who to speak to about the agreed roofing and electrical work. Clarify any proposed change to the specification or cost before it becomes part of the project.
At handover
Ask for an explanation of the installed system, its controls, operating limits and the relevant documents. Keep the final specification and warranty information together.
YOUR PROJECT FILEUseful long after
Useful long after
the scaffolding goes.
- Agreed scope and final equipment specification
- Relevant commissioning and electrical documentation
- MCS installation certificate for applicable work
- Warranty terms and any applicable insurance-backed certificate
- Instructions for monitoring, maintenance and backup if included
- A clear contact route for questions and installation concerns
IF SOMETHING NEEDS ATTENTION
Start with us.
Tell us which project, what has happened and when. Include useful photos or app messages if available.
Contact SolarCoverUKWhat if I’m unsure whether it is the roof or the solar?
You do not need to diagnose the cause before getting in touch. Describe the issue to SolarCoverUK so the appropriate next step can be established.
Is all the work covered by one warranty?
No. One contractor and point of contact do not turn different workmanship terms, product warranties and insurance policies into one blanket warranty. The project documents identify the applicable cover.
Will the system work in a power cut?
Only if the specified backup arrangement supports it. The circuits, available power and duration depend on the installed design and charge available.
